| What is ViaTalk's refund policy? |
| Article ID: 27 |
| Created On: 17 May 2005 |
| ViaTalk will refund any customer, no questions asked, during our 14 Day Trial period. Only service fees are refundable; activation fees, shipping fees and one-time fees are not eligible for a refund. After the 14 Day Trial period, customers have the option of canceling prepaid services and receiving a full pro-rated refund for any remaining prepaid months calculated from the 1st day of the following month, less a $49.95 Early Termination Fee. If you elect to cancel a prepaid plan within 14 days of the end of the prepaid term, you will not be charged an Early Termination Fee. |