| How do I make audio work? |
| Article ID: 122 |
| Created On: 17 Aug 2005 |
| If you experience audio not working with your line on either outgoing or incoming calls, it is because your ISP (or self purchased) supplied modem/firewall/router is blocking various ports needed for our specific service. First you'll need to find your router/modem/firewall's manual. Next, log into your router. Forward the following port sets directly to the ViaTalk supplied device: Public/WAN PORT Private/LAN PORT *69 69 *1025 - 65535 1025 - 65535 The ports are for (in same order as above list): *Remote Admin (make sure the VT supplied device has a admin password set, otherwise leave this unforwarded until a VT tech sets you up on the phone) *TFTP (Our configuration servers use this) *SIP (VOIP Data ports) *SIP Audio (VOIP Audio ports for WAN communications) If this does not solve your problem, please issue a ticket. |